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OptXOne

Trust

You stay in control of your account.

How OptX Agents and OptX Core connect to Amazon, what they do with your data, how it is protected, and how to remove access.

How authorization works

You connect a store by signing in on Amazon and approving the OptXOne app there, using Amazon's own OAuth authorization for the Selling Partner API. Amazon then gives us a token scoped to the permissions you approved.

We never ask for, see or store your Seller Central password.

Encryption

Data moves between Amazon, our systems and your browser over TLS 1.2 or later.

Stored data, including the tokens Amazon issues for your account, is encrypted at rest with AES-256.

What agents do, and what they don't

OptX agents take over the data work a seller or VA does today: pulling reports, tying them together and spotting what needs attention. They work only on the data you approve, and you make every decision in Seller Central.

  1. You approve the data

    You authorize OptX Agents on Amazon and choose which stores to connect. Agents read only the reports and data that authorization covers, plus any costs you upload and allow them to use.

  2. Agents tie it out

    They join shipments, inventory ledgers, settlements, fees and orders, the reconciliation a VA does by hand in spreadsheets, and check it on a schedule.

  3. You take action

    Agents hand you the findings, the evidence and draft case text. You review it and submit in Seller Central.

Agents don't sign in to Seller Central, and they don't change your listings, prices, orders or cases. If Amazon offers an approved API for a task such as filing a case, we'll add it as an option you choose to turn on.

Revoking access

You can remove access whenever you want, in either place:

  • In Seller Central, under Apps and Services → Manage Your Apps. This stops all OptXOne access to that account immediately.
  • In your OptXOne settings, by disconnecting a store or switching off a single agent.

Data retention and deletion

You can ask us to delete your data at any time by emailing support@optxone.com.

OptX Core
Active accounts
Retained while you use the product
Deleted accounts
30-day grace period, then deleted
Backups
90-day rolling retention
Financial records
7 years, as required by law
OptX Agents

We will publish the OptX Agents retention schedule here before launch.

What each product reads

Each product lists the Amazon API areas it uses, what it reads from each, and why.

OptX Agents OptX Core

Report a security issue

Email security@optxone.com. Our disclosure contact is also published at /.well-known/security.txt.